For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between products and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following criteria for a Refund.

Defective, damaged, or incorrect items:

  • If your products are faulty when they are delivered, you may return the defective products to us. If you return the products to us, we will (at our option) repair or replace the products or provide you with a refund of the purchase price and the price of delivery.
  • If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
  • To return faulty products, you must contact us within 30 calendar days of receipt of products, and it takes 60-90 days to provide a replacement.
  • To inform us that you wish to return the products. We will then provide you with details of where to return the products and complete the returns process.
  • We cannot accept items back that have been opened or used unless you received the item in a damaged or defective condition.
  • Damaged or defective items returned without their original packaging will not receive a refund.
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Refund Procedures

  • Your refund will be in the form of payment used for the purchase.
  • Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method applied to your account within 45 days

Late or missing refunds (if applicable)

  • If you’ve done all of this and you still have not received your refund yet, please contact us.

Before your shipment leaves our factory it is thoroughly check and controlled by our QC department, it is thoroughly checked and controlled by our packing team. If you receive an item, which is damaged, please get in touch with us immediately. If your item is faulty (i.e., received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please get in touch with our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.

TERMINATION WITHOUT REFUND

We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates. If such a user tries to resubscribe to our site, we reserve the right to terminate their account without a refund or prior notice and block their IP address.

Changes to this Refund Policy

At any time, we reserve the right to modify this Refund Policy. Such modifications will be communicated via our website. Additionally, you can obtain a current copy of our Refund Policy by contacting us via our contact us form.